Refund Policy – AffiLAB
Effective Date: 01/10/2025
Website: https://affilab.vip
Company: ORIGIGY ENTERPRISE LTD
Address: 20 Wenlock Road, London, UK
Email: success@affilab.vip
1. Overview
At AffiLAB, we strive to deliver reliable, effective tools for managing affiliate tracking and performance. However, if you are not satisfied with your subscription or service, we offer a 30-day refund window, provided you meet the conditions outlined below.
This policy applies to all paid subscriptions, upgrades, and renewals made directly on affilab.vip.
2. Eligibility for Refund
You may request a refund if:
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The request is made within 30 calendar days of the original purchase.
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You provide a clear, reasonable explanation for the refund (e.g., functionality issues, accidental purchase, etc.).
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You have not violated our [Terms of Service].
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Your account has not been flagged for abuse, fraudulent behavior, or misuse of resources.
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You have used the platform within reasonable limits (e.g., not excessively downloading/exporting data then requesting a refund).
3. Valid Reasons for Refund May Include:
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Platform functionality did not match description or failed repeatedly.
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Duplicate or accidental charge.
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Dissatisfaction based on honest and reasonable expectations.
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Cancellation due to changed needs within a short period.
Invalid refund reasons include:
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“Change of mind” after use.
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No attempt to contact support.
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Extensive use of resources followed by refund request.
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Subscriptions purchased through a third-party channel (e.g. reseller or partner).
4. Refund Process
To request a refund:
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Email success@affilab.vip within 30 days of your payment.
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Include: name, email used for the account, date of payment, and reason for refund.
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If applicable, include screenshots or error messages as proof.
Our team will review and respond within 5 business days.
If approved, refunds will be issued to the original payment method within 7–10 business days, depending on your bank/payment processor.
5. Chargebacks
If you initiate a chargeback without contacting us first:
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Your account may be permanently suspended.
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Your usage data and access may be revoked.
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We may contest the chargeback and provide documentation to the payment processor.
Please always contact us first so we can resolve your issue.
6. Refund Currency & Taxes
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Refunds are issued in the same currency used during purchase.
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Any taxes or transaction fees deducted by your provider may not be refundable.
7. Contact
If you have any questions about this policy or need help with a refund:
ORIGIGY ENTERPRISE LTD
📍 20 Wenlock Road, London, UK
📧 success@affilab.vip